
Watertaxi Operations System
Software for a succesful watertaxi business
Our comprehensive business software powers the operations of Watertaxi Rotterdam, serving as the foundation for their iconic water taxi service. This full-service state-of-the-art software package combines 25 years of experience in Rotterdam's watertaxi operations wit cutting-edge algorithms and an optimized cloud-based IT infrastructure.
In Rotterdam, the Watertaxi Operations System manages a fleet of over 20 taxis and ferries, ensuring seamless operation.
Each year, more than 700,000 passengers rely on our system to book trips, use our customer app, and make payments via on-board systems. Our platform collects and processes on-board data to enhance our planning algorithms, driving operational efficiency.
The operators benefit from our advanced planning dashboard and booking tools, enabling effective coordination of the fleet, customers and skippers. Additionally, management gains valuable insights from our reporting dashboards, allowing them to make data-driven decisions to optimize their operations.
Our software is fully flexible and can be used in any water-rich area around the world. Feel free to contact us for a demo for your intented operation.
Your all-in-one watertaxi solution






Modular System Components
Our Watertaxi Operations System is built from modular building blocks, supporting both on-demand and scheduled services with flexibility and efficiency.
Operator Suite
Operator Suite
- Powerful analysis tooling
- Human in the loop system with high tunability
- Instant and unlimited automatic handling of incoming booking requests, which are then directly processed for the booking-to-boat management, with automated invoicing and financial reporting features
- Flexible service types to anticipate on expected demand peaks
- Flexible price model, subscriptions, discounts and marketing possibilities
Cloud-based Databases
Cloud-based Databases
Safe cloud-based storage of all operational data on boats, customers, trips and jetties.
Hardware
Hardware
- Payment terminals
- NFC reader
- QR scanner
- Screens
- Tracking databox
Business Reporting
Business Reporting
The WOS system facilitates continuous optimization of the business model, allowing a data-driven approach to evidence based decision making.
Data is collected on every planning action, boat movement, and all steps in the booking process.
- All these data sources can be analyzed in a comprehensive overview
- Business decisions are made based on this data
- Planning parameters, pricing models, and operational strategies are tuned to match the demand
- The effect of adjustments is immediately validated in practice due to a continuous deployment strategy
Skipper App
Skipper App
Skipper App
Passenger App
Passenger App
The passenger app allows for a streamlined experience for your customers.
- Simple, modern and intuitive booking with integrated payment
- Streamlined pickup and quick boarding
- Easy management and insight into bookings and operational information
Planning Algorithms
Planning Algorithms
- State of the art algorithms to efficiently match supply and demand
- Time and location based, real-time route optimization and demand nudging
- Full integration of mixed planning with scheduled ferries, on demand ferries, on demand taxi rides and cruise rides, including skipper breaks and handovers
We customize the system to meet your specific needs, ensuring it delivers maximum value to your operations.
What we offer
- Consultancy & feasibility studiesExpert guidance and analysis to assess and enhance your operations
- Software demoExperience our advanced software through a detailed demonstration
- Software & SetupComprehensive software solutions and seamless setup for immediatie operational integration
- HardwareReliable hardware options to support and elevate your service delivery
Frequently Asked Questions (FAQ)
Our system includes customer apps, skipper apps, planning algorithms, fleet management, booking and payment systems, and detailed analytics of your finances, fleet utilization rate and completed trips. It supports both on-demand and scheduled services.
Absolutely. Ride sharing is a setting we offer, because it allows a boat to handle multiple bookings at once. For example, a boat may have three groups of passengers with different destinations. Ride sharing increases the utlization of your fleet. This setting can be turned off for exclusive trips.
Yes, our Watertaxi Operations System (WOS) is perfect for small businesses. It’s modular, so you can enable or disable features based on your needs. For example, you can use the administration and management system without our user app. We tailor the system to fit your specific requirements.
Bookings can be made through different channels: at the desk of the watertaxi company, by calling the company, digitally with the user app, or via websites. Business partners, such as local hotels, can use our booking API to integrate booking functionality in their websites too.
Our system supports various payment methods, including credit cards, mobile payments, and other digital wallets, ensuring quick and easy transactions. Payments can be done via the user app or on-board via our payment terminals. We can always adapt our system to support your local payment methods.
Our algorithms reduce the need for human planners, allowing available staff to focus on other tasks. The algorithms optimize taxi usage, leading to fewer boats, reduced skipper and fuel costs, less maintenance, and faster planning for users. This improves the profit margins significantly.
Yes, we offer demos to showcase the system's capabilities in your area. Please contact us to schedule a demo tailored to your needs. Or grab a watertaxi in Rotterdam to experience our system yourself. We are happy to join you there and show you how the system is used by staff of Watertaxi Rotterdam.
Our system consists of different adaptable modules that we can always tailor to your requirements. With many features already available, you can pick from a wide range of water mobility business solutions and build on that.
Yes, our Watertaxi Operations System is versatile and can be adapted for both watertaxis, ferries, cruise boats and rental boats. It offers functionality for fixed schedules and on-demand trips. Our planning software automatically updates booking info based on boat locations and unforeseen delays.
Our pricing includes a small fee per booking made through our system. We also offer a service level agreement to provide guaranteed support. Additional support and new developments can be priced separately based on your specific needs. Contact us for a detailed quote tailored to your business.
Yes, through our maritime partners, we provide watertaxi and ferry boats in various types and sizes. Our Watertaxi Operations System is compatible with all boats, and we can help you select the best option for your needs. These boats can also be equipped with our propulsion and hydrofoil systems.
Discover our Watertaxi Operations System
Ready to streamline your water mobility business with our Watertaxi Operations System? Contact us now to see how we can help you.
Contact us
Thank you for your interest in Flying Fish. Feel free to reach out to us.
We're always open to answer your questions through a friendly conversation.