
Watertaxi Operations System
Software for a succesful watertaxi business
Our comprehensive business software powers the operations of Watertaxi Rotterdam, serving as the foundation for their iconic water taxi service. This full-service state-of-the-art software package combines 25 years of experience in Rotterdam's watertaxi operations wit cutting-edge algorithms and an optimized cloud-based IT infrastructure.
In Rotterdam, the Watertaxi Operations System manages a fleet of over 20 taxis and ferries, ensuring seamless operation.
Each year, more than 700,000 passengers rely on our system to book trips, use our customer app, and make payments via on-board systems. Our platform collects and processes on-board data to enhance our planning algorithms, driving operational efficiency.
The operators benefit from our advanced planning dashboard and booking tools, enabling effective coordination of the fleet, customers and skippers. Additionally, management gains valuable insights from our reporting dashboards, allowing them to make data-driven decisions to optimize their operations.
Our software is fully flexible and can be used in any water-rich area around the world. Feel free to contact us for a demo for your intented operation.
Your all-in-one watertaxi solution






Modular System Components
Our Watertaxi Operations System is built from modular building blocks, supporting both on-demand and scheduled services with flexibility and efficiency.
Operator Suite
Operator Suite
The Operator Suite is easy to use while providing all the tools you need to run and grow your water mobility business. Everything is managed from one clear, intuitive platform designed for daily operations.
Automation handles bookings, boat allocation, invoicing, and reporting, saving you significant administrative time. Our developers actively support and fine-tune the automation to ensure reliable performance tailored to your operation.
The system helps maximize profitability by reducing empty seats and optimizing fleet utilization. Flexible configuration options allow the platform to be set up precisely for your type of service, routes, pricing model, and business structure.
Cloud-based Databases
Cloud-based Databases
All operational data, including boats, customers, trips, and jetties, is securely stored in your dedicated cloud environment.
Our structured databases link trips to routes, orders, payments, skippers, boats, time slots, and payment status, ensuring full traceability and operational transparency.
The system is built for reliability, scalability, and data integrity, supporting real-time operations and long-term reporting. All data storage and processing comply with EU privacy and data protection regulations and GDPR standards.
Hardware
Hardware
Our Watertaxi Operations System comes with fully integrated on-board hardware to ensure reliable, professional service on any boat:
· Payment terminals – Secure onboard card payments (online & contactless).
· NFC reader –Fast check-in and check-out with membership, student, or transit cards.
· QR scanner –Instantly apply vouchers, discounts, or special offers.
· Tablets & displays – Manage trips, monitor ride status, and view planning in real time.
· Tracking data box – Live monitoring of boat location, speed, operational status, and system health.
· Industrial internet router – Securely connects all onboard systems to your dedicated cloud environment.
Don’t hesitate to get in touch with us to discuss which hardware you need for you water mobility business.
Business Reporting
Business Reporting
WOS business reporting helps you improve performance with clear, real-time insights. Every booking, boat movement, and planning action is recorded and translated into simple, visual reports.
The system has proven to increase occupancy, improve punctuality, and strengthen financial control. It helps you find the right balance between service level and profitability.
Reports are intuitive, shown in clear graphs, and fully customizable by period and metric. With real-time data, you can monitor performance continuously and make informed decisions with immediate impact.
Skipper App
Skipper App
The Skipper App enables efficient planning and professional boarding directly from a tablet or smartphone. It is intuitive and proven in daily operations, supporting hundreds of trips per week in Rotterdam.
Skippers have a clear real-time overview of upcoming, running, and cancelled trips, including routes, passenger details, and payment status. Trips can be adjusted on board when circumstances change, such as additional passengers or a new destination, and new trips can be created instantly when people join on the spot. The app also supports break planning to keep schedules balanced.
The app removes administrative burden from the skipper and ensures consistent operations, independent of individual working methods. Through a secure and reliable cloud connection, all data is kept synchronized with the central planning system.
Passenger App
Passenger App
The Passenger App delivers a complete and streamlined travel experience for your customers. Used by hundreds of thousands of travelers each year in Rotterdam and rated 4 out of 5 stars, it forms the core of the trip booking process for passengers.
The app allows passengers to plan their trip, find the best connection, book a watertaxi ride, and pay securely online. Users can manage and modify bookings, view their travel history, access ferry services, and consult real-time service schedules. Clear pickup information and fast boarding ensure a smooth experience from booking to arrival.
Available for Android and Apple.
Planning Algorithms
Planning Algorithms
Our planning algorithms optimize fleet and operations in real time by matching supply and demand as efficiently as possible. This reduces passenger waiting times, minimizes the number of boats required, lowers fuel consumption, and maximizes overall profitability.
Operators remain fully in control through the planning board, where all trips, routes, and resources can be viewed and adjusted when desired. The system seamlessly integrates scheduled ferries, on-demand services, taxi rides, cruise trips, skipper breaks, and handovers into one coherent plan.
The automation reliably handles complex and time-critical requests, ensuring stable and efficient operations even during peak demand.
We customize the system to meet your specific needs, ensuring it delivers maximum value to your operations.
What we offer
- Consultancy & feasibility studiesExpert guidance and analysis to assess and enhance your operations
- Software demoExperience our advanced software through a detailed demonstration
- Software & SetupComprehensive software solutions and seamless setup for immediate operational integration
- HardwareReliable hardware options to support and elevate your service delivery
Frequently Asked Questions (FAQ)
Our system includes customer apps, skipper apps, planning algorithms, fleet management, booking and payment systems, and detailed analytics of your finances, fleet utilization rate and completed trips. It supports both on-demand and scheduled services.
Absolutely. Ride sharing is a setting we offer, because it allows a boat to handle multiple bookings at once. For example, a boat may have three groups of passengers with different destinations. Ride sharing increases the utlization of your fleet. This setting can be turned off for exclusive trips.
Yes, our Watertaxi Operations System (WOS) is perfect for small businesses. It’s modular, so you can enable or disable features based on your needs. For example, you can use the administration and management system without our user app. We tailor the system to fit your specific requirements.
Bookings can be made through different channels: at the desk of the watertaxi company, by calling the company, digitally with the user app, or via websites. Business partners, such as local hotels, can use our booking API to integrate booking functionality in their websites too.
Our system supports various payment methods, including credit cards, mobile payments, and other digital wallets, ensuring quick and easy transactions. Payments can be done via the user app or on-board via our payment terminals. We can always adapt our system to support your local payment methods.
Our algorithms reduce the need for human planners, allowing available staff to focus on other tasks. The algorithms optimize taxi usage, leading to fewer boats, reduced skipper and fuel costs, less maintenance, and faster planning for users. This improves the profit margins significantly.
Yes, we offer demos to showcase the system's capabilities in your area. Please contact us to schedule a demo tailored to your needs. Or grab a watertaxi in Rotterdam to experience our system yourself. We are happy to join you there and show you how the system is used by staff of Watertaxi Rotterdam.
Our system consists of different adaptable modules that we can always tailor to your requirements. With many features already available, you can pick from a wide range of water mobility business solutions and build on that.
Yes, our Watertaxi Operations System is versatile and can be adapted for both watertaxis, ferries, cruise boats and rental boats. It offers functionality for fixed schedules and on-demand trips. Our planning software automatically updates booking info based on boat locations and unforeseen delays.
Our pricing includes a small fee per booking made through our system. We also offer a service level agreement to provide guaranteed support. Additional support and new developments can be priced separately based on your specific needs. Contact us for a detailed quote tailored to your business.
Yes, through our maritime partners, we provide watertaxi and ferry boats in various types and sizes. Our Watertaxi Operations System is compatible with all boats, and we can help you select the best option for your needs. These boats can also be equipped with our propulsion and hydrofoil systems.
Discover our Watertaxi Operations System
Ready to streamline your water mobility business with our Watertaxi Operations System? Contact us now to see how we can help you.
Contact us
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We're always open to answer your questions through a friendly conversation.